Career Details
Full-Time Operations (Reform) Posted on 4/24/2025
We are seeking a detail-oriented and customer-focused individual to join our team. The E-Services Clerk is responsible for supporting customers and internal staff with all aspects of online and mobile banking services while delivering exceptional service in a professional and friendly manner.Key Responsibilities:
- Respond to customer and internal staff inquiries via phone and email related to online and mobile banking services.
- Assist customers and internal staff with account access issues, including login errors, password resets, and security verification.
- Guide users through navigation and functionality of online banking tools.
- Process digital service requests
- Educate customers on digital banking features, security tips, and self-service tools.
- Follow banking policies, security standards, and compliance regulations.